Why is the thumbstick not traveling full range?

If you find the thumbstick is not traveling full range, it is likely not fully “broken in.” Press the thumbstick down firmly, and then press it hard until it touches each of the four edges: up, down, left, and right in several full circles. This should position the hat more snugly on its sensor and broaden the range. This is normal and expected.

If you have any existing Windows calibrations, please reset them before verifying the issue is fixed.